If you have problems with the Tripletex integration, you'll find the most common causes below. The status of each data flow and the log of runs are under Setup › Integrations › Tripletex.
«Could not verify the Tripletex employee token.»
The token is wrong, has expired or is missing permissions.
- Create a new token in Tripletex under Min profil → API-tilgang → Ny nøkkel. Choose «Tilpasset oppsett» with all permissions.
- In Autogear, select Change key and paste in the new token.
An accountant can't create a token on their own account
The company must activate the API module and create the token itself, on a separate user in the company or via an administrator. An accountant who isn't an administrator in the customer's Tripletex can't create the token on their own account and let the customer use it.
The run shows «Failed» or «Partly completed»
- Failed — nothing was sent: No data has been duplicated. Check the connection and select Run again.
- Partly completed: Something wasn't sent. Select Show technical detail in the log to see what failed, fix it and select Run again. What has already been sent isn't sent again.
Some employees or trips aren't included
Employees and rates that aren't mapped are skipped. The page shows how many are missing, for example «3 employees and 2 rates still unmapped».
- Go to Map employees and select the Unmapped tab. Choose the right Tripletex employee for each user.
- Go to Rates and map the rates that are missing a rate code.
If Only approved trips is turned on, trips are only sent once they have been approved.
Rates show «Category missing»
Lines with rates without a rate category are skipped. Select Resolve rate categories under Rates to fetch the categories from Tripletex.
Employees aren't in the list from Tripletex
Users must be registered as Employees in Tripletex, not just as Contacts. You change this in Tripletex under Kunde/Kontakter: select Detaljer for the contact and then Brukertilgang.
Travel expenses don't arrive in Tripletex
Check that the user has access to travel expenses in Tripletex. Select Min profil, go to Brukertilgang under Mer, and tick what you need under Reiser og utlegg.
Also check that the token has «Lesetilgang til ansattinformasjon» (read access to employee information).
This article helps you with
- Could not verify the tripletex employee token
- The tripletex run failed
- Partly sent to tripletex
- Employees are skipped in tripletex
- Rates are missing a category
- Can't send trips to tripletex
- The tripletex integration doesn't work
- Error in tripletex
- The connection to tripletex doesn't work
- Can't create an api key in tripletex
- Accountant can't create an api key