If you're having problems with the Tripletex integration, go through the points below.
Troubleshooting
Check user access to Reiseregning in Tripletex
Check whether user access to «Reiseregning» has been set up in Tripletex. Log in to Tripletex, select Min profil, go to Brukertilgang under Mer, and tick what you need under Reiser og utlegg.
Check read access to employee information
Click into the user key and check that «Lesetilgang til ansattinformasjon» is ticked.
Users must be registered as Employees
Users of payroll and expense reports must be registered in Tripletex as an employee, not just a contact.
Here's how to do it in Tripletex: A contact's user access can be changed via Kunde/Kontakter in the main menu. Click Detaljer for the contact and select Brukertilgang in the menu.
An accountant cannot create an API key on their own account
If an accountant is involved, this is a possible cause of errors: the user/company must activate the API module and create an API user themselves. They can do this on a separate user within the company, or grant admin rights to someone else who can do it. An accountant who is not an admin therefore cannot create an API key on their own account and let their clients use it.