Common questions and troubleshooting for the PowerOffice integration.
Questions and answers
What can I send to PowerOffice?
Trips with the rates:
- Jobb – egen bil
- Jobb – egen bil skattefri sats
- Privat – varebil kl. 2
Custom rates are not supported.
What happens when I click Export to PowerOffice?
- The payroll lines are sent to PowerOffice Lønn and are ready for your next payroll run.
- Trips that have been sent get a PowerOffice label that shows in the Inbox and Outbox.
Where can I see what has been sent to PowerOffice?
Under app.autogear.com/dashboard/exports.
Can I resend a new payroll run for the same period to PowerOffice?
Yes, that's possible. But first you need to do the following:
- Delete the payroll run in PowerOffice.
- Delete the export in Autogear under app.autogear.com/dashboard/exports.
What's the difference when I send trips with the status Not claimed, Claim started, and Claim approved?
- Claim approved means the trips have gone through Confirmed trips in Autogear and are fully processed.
- Claim started means the trips are ready to be created into a claim.
- Not claimed means the trips are still sitting in the Inbox.
When exporting trips with the status Claim started, you're asked whether you also want to archive the trips at the same time:
- If you say yes, the trips are cleared from the Inbox to the Archive, and you get a label showing that they've been exported to PowerOffice.
- If you say no, the trips are sent to PowerOffice and still remain in Autogear's Inbox.
Troubleshooting
I can't send trips to PowerOffice
If you don't get the option to send the trips to PowerOffice, the integration needs to be created again.
1. Add Autogear as an extension
Log in to PowerOffice and go to Innstillinger → Utvidelser.
Click Legg til utvidelse, select Autogear from the list, and click OK.
2. Copy the client key
Double-click the extension in PowerOffice and copy the client key.
3. Add the integration in Autogear
Go to app.autogear.com/dashboard/poweroffice and use the client key to activate the integration.
The button for transferring to PowerOffice doesn't appear
If you get the message «Matcher ditt søk, men kan ikke eksporteres til PowerOffice», it's because users in PowerOffice and Autogear are not linked together.
Go to Integrasjoner → PowerOffice and check the User list. If it says Velg ansatt in the dropdown, you need to click and match the correct name with the user. Once that's done, it should be possible to export the payroll report to PowerOffice.