If you're having problems with the Tripletex Project integration, go through the points below.
Projects don't sync correctly from Tripletex to Autogear for one or more employees
Check that the settings are correct. On the page where you created the API key: is the Project checkbox ticked for «Hele selskapet», as shown in the screenshot below?
Here's how to get to the user key: In the left-hand menu, select Selskap → Ansatte → your own user. Then Mer → API-tilgang. Click the name of the key.
My trips aren't coming into Tripletex
When you send your trips to Tripletex from Confirmed trips, the system will notify you if something is wrong with the trips that could prevent them from being sent over.
The error message looks like this:
The error message tells you what's wrong with the trips, and this must be corrected before they can be sent over.
Requirements for setup and submission:
– The rate on the trips being sent over must be «Jobb – egen bil» or «Jobb – egen bil skattefri sats».
– You must have a Tripletex account with expense reports (reiseregning) activated.
– Users must be defined as Employees, not Contacts, in Tripletex. If you already have payroll and expense reports set up in Tripletex, this is already in place.
– The rate on the trips being sent over must be «Jobb – egen bil» or «Jobb – egen bil skattefri sats».
– You must have a Tripletex account with expense reports (reiseregning) activated.
– Users must be defined as Employees, not Contacts, in Tripletex. If you already have payroll and expense reports set up in Tripletex, this is already in place.