Where do I find information about my licenses and renewals?
Information related to your licenses can be found under Licenses
- License period (valid from and to)
- Billing interval. The default interval is annual
- Default driver
Where do I find information about my Account profile?
Log in to the mileage log and go to Account - Account profile
Here you'll find information such as account name, account type, company name, postal address, contact person, etc.
If you are the account owner, you can make changes on this screen. This is also where you find your invoice archive, where you can retrieve copies and add a receiving address for invoices if you want to change this.
Our users are on separate Autogear accounts — can we combine them into one shared account?
Transfer without trips
We can register a GPS, vehicle and users on a new account. The history that comes with it is agreed with customer service. When we do a transfer, you will no longer have access to the old account and trips older than agreed, so we recommend retrieving a report on these trips.
How this is done in practice:
The customer and Autogear customer service agree on a date for the transfer. The customer ensures that reporting is complete on the old account, so that the PDF or Excel files needed are ready by the agreed time.
Example:
- The GPS and user are to be moved to a new account from January 1st
- The user has until January 4th to finish reporting for the previous month (December), and is then ready to be moved over
- We register on the new account on January 4th, and retrieve trips from January 1st onward
- The user receives an invitation to the new account and can start using it
What if I later need access to my old trips?
If needed, we can open the old account or help retrieve a report.