The invoice doesn't look right — check it yourself
Most questions about the amount can be resolved yourself in under a minute:
- Get the invoice. Go to Account → Account profile → Invoicing and download a copy of the invoice or credit note (the yellow button on the right).
- Read the invoice explanation below — it explains what each line on the invoice means.
- Check the most common reasons the amount looks different: - You pay only for the license — GPS is on a loan agreement with a 100% discount. - Number of months × price per month determines the total (normally 12 months prepaid). - An invoice fee covers invoice processing and changes. - See which agreement period the invoice covers (its own line under "Information").
Still doesn't add up? Send your customer and invoice number to faktura@autogear.no, and we'll sort it out.
Invoice explanation
An invoice from ECIT Autogear consists of several parts, which we explain below.
GPS: May be listed as "Autogear CX loan agreement" or "Autogear RT loan agreement". This line indicates which type of GPS is in use, and is entered with a 100% discount.
Autogear extension cable. OBD2: For some GPS types we include an extension cable, so that the GPS can be placed elsewhere than directly in the OBD2 port if needed. Entered with a 100% discount.
License: Business or Premium. Quantity is the number of months, and price per month. The list price is always shown, plus any discounts.
Information: There is always a line listing the GPS serial number and the vehicle's registration number/name. There is also a separate line for the agreement period the invoice covers.
Invoice fee: This covers costs for invoice processing, invoicing and changes made to the account when needed.
- This covers costs for invoice processing and invoicing.
It's important to note that you as a customer only pay for the license, with the GPS on a loan agreement.
What happens if I forget to pay an invoice?
We understand that payment can be missed for various reasons. When an invoice isn't paid by the due date, ECPay AS takes over further case handling. A reminder is first sent by SMS or email (free of charge for consumers). If the invoice still isn't paid, the claim moves on to the next step with accruing fees and charges in accordance with applicable regulations.
If you receive a letter from ECPay AS, please contact them directly:
- Email: post@ecpay.no
- Phone: 02165
You can also contact Autogear by phone on 21 08 02 60 and select the menu option Invoice and ECPay.
How do I set up EHF/direct debit/e-invoice
As of today, we don't offer direct debit ("avtalegiro"); we can set up e-invoice from our side.
If you'd like EHF or e-invoice, please contact us by email (faktura@autogear.no).
I need a copy of an invoice/credit note
Invoice and credit note copies can be retrieved from your account.
Go to "Account - Account profile - Invoicing".
https://app.autogear.com/dashboard/account-settings
Click the yellow button on the right to download a copy of the invoice.
Can I change the payment interval or due date?
The customer prepays for each billing period, normally 12 months at a time. Deviations from this can be agreed, with a billing period of 3 or 6 months. An invoice is sent 30 days before each renewal.
The standard due date for invoices is 10 days.
To request a change, please contact us by email at faktura@autogear.no
I received an invoice with an error
The invoice has an error, such as company name, organization number or similar
Please log in to your account first and update your information. (https://app.autogear.com/dashboard/account-settings )
Send us an email at faktura@autogear.no Please include
- Customer and invoice number
- A description of what's wrong, and what, if anything, you've already corrected yourself
How do I change my invoice address?
You can update and change information on your account yourself.
Click "Account - Account profile" to get to your invoice information. By filling in your organization number, we'll send the invoice as EHF if this is activated for the customer. The organization number must then be entered as 9 digits, with no spaces and without "MVA" before/after, for this to work.
If you'd like to receive invoices at a separate recipient/reference address, this can be filled in by scrolling all the way down under Account profile and ticking "Use a separate invoice address". Filling this in won't affect the login email address.
If the organization number and separate invoice address are both filled in, the invoice will be sent as EHF. If EHF fails, the email in the separate invoice address will be used.
Cancellation
To cancel, send a written notice of cancellation by email to: kontakt@autogear.no no later than forty-five (45) days before the end of the current and applicable agreement period.
What is the invoice for missing return?
Upon cancellation, the customer is required to return the GPS unit that is on a loan agreement. If the GPS is not returned in accordance with the applicable terms, an invoice will be issued.
Here are key points from the terms
- Must be returned no later than 30 days after the end of the agreement period.
- The customer is financially responsible for the device until it has been returned.
- Tracked shipments will form the basis for approved return if the item should not arrive at the supplier.
- If the device is not returned within the deadline, the customer will be invoiced.
- If the GPS is returned after the return period has expired due to a missing return, it will not be credited and must be paid.
Read the full "Equipment" section in our Terms of Agreement
Returns must be sent within the deadline to ECIT Autogear AS Rolfsbuktveien 2 1364 FORNEBU
Why do we handle invoice inquiries in writing?
To ensure safe and correct handling of invoice matters, we handle all inquiries in writing. This reduces the risk of miscommunication and misunderstandings, and enables us to give thorough and precise answers. Written communication also provides good documentation and traceability should questions arise later. In addition, it contributes to more efficient case handling and ensures equal and fair treatment of all customers. This allows us to deliver better quality customer service — every time.