Can't get in? Most login problems you can solve yourself. Find your symptom below.
I never received the invitation by email
New users must set a password before their first login. Did the invitation never arrive?
- Go to Forgot password from the login page.
- Request to set a password, and follow the instructions in the email you receive.
You can also log in with your Google, Microsoft or Apple account.
The activation link has expired
Has the link in the invitation expired?
- Go to Forgot password.
- Request to reset your password and follow the instructions in the email. This lets you set a new password and get in.
I've forgotten my password
Use Forgot password on the login page to set a new password. Then log in at app.autogear.com or in the app.
Two-factor login
Two-factor login is an extra layer of security in addition to your password. "Log in with Microsoft" also supports Microsoft Entra ID.
Are you locked out of two-factor login, or not receiving the code? Contact customer service, and we'll help you get back in.
Still having login problems?
Contact customer service. Provide the email address the user is registered with — and we'll help you.